Delivery & Return
Delivery & Shipping Policy
1. Order Processing
Online Orders: Processed within 24–48 business hours after payment confirmation.
Offline/POS Orders: Purchases made at our physical counters are usually fulfilled immediately. For products not in stock at that location, we will ship from the nearest warehouse within the same 24–48 hour window.
2. Warehouses & Fulfilment
We operate multiple warehouses in [City/Region Names] to ensure faster dispatch.
Whether you order online or buy offline at our store POS, your order is routed to the closest warehouse for speedy delivery when home delivery is required.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Shipping Methods & Timelines
|
Service Type |
Estimated Delivery |
|---|---|
|
Standard |
3–7 business days |
|
Express |
1–3 business days |
Delivery times may vary due to location, courier capacity, or factors beyond our control.
Large items
|
Standard delivery Get it in 2 working days |
|
|---|---|
|
All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
|
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
|
Next day delivery it next day on weekdays |
|
|---|---|
|
All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
|
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
4. Tracking Your Order
Online Purchases: Email/SMS with a tracking link once shipped.
Offline POS Purchases: If you chose home delivery, we’ll issue a digital invoice and tracking ID at checkout or via email/SMS.
5. Multiple Shipments
If a single order is fulfilled from different warehouses, you may receive multiple packages at no extra cost.
6. Delivery Attempts
Courier partners attempt delivery up to 3 times.
Undelivered parcels return to our warehouse; re-delivery may require an additional shipping fee.
Return & Refund Policy
Last updated: 29 Sept 2025
We want you to be completely satisfied—whether you buy online or at one of our offline counters.
1. Eligibility for Returns
Items can be returned within 7 days of purchase/delivery.
Must be unused, in original packaging, with all tags and invoice.
Some items (e.g., customized, perishable, or clearance stock) may not qualify.
2. How to Initiate a Return
a) Online Orders
Log in → My Orders → Request Return.
Select pickup (where available) or self-ship.
Refund processed after inspection at our warehouse.
b) Offline/POS Orders
Visit the store location where you purchased or contact our support team.
Provide the POS invoice number or digital receipt.
You may drop off the item in-store or request a warehouse pickup (subject to availability).
3. Refund Timelines
Prepaid Orders (Online or POS): Refund to the original payment method within 5–7 business days after inspection.
Cash Payments (Offline POS): Refund via bank transfer or store credit within 7–10 business days.
4. Damaged or Incorrect Items
Report within 48 hours of delivery/purchase to [support email/phone].
Share photos or present the item at the store for immediate assistance.
5. Exchange
For a different size, color, or product, you may exchange at the same store (if stock is available) or place a new order online and return the original.
Contact Us
📧 Email: support@domain.com
📞 Phone/WhatsApp: +91-9739470406
🏬 Visit any of our stores listed on [Store Locator Page URL]
🕒 Support Hours: Mon–Sat, 10 AM – 7 PM IST
FAQs
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
Return & Refund Policy
We want you to love your purchase. Whether you buy online or through our offline POS system, here’s how we handle returns and refunds.
1. Eligibility for Returns
Items can be returned within 7 days of delivery or purchase date.
Products must be unused, in original packaging, with all tags and invoice intact.
Non-returnable items include:
Personalized or custom-made products
Perishable goods (e.g., food items)
Clearance or final-sale products
2. How to Initiate a Return
a) Online Orders
Log in to your account → My Orders → Request Return.
Select Pickup (if available) or Self-Ship.
Refund is processed after inspection at our warehouse.
b) Offline/POS Orders
Visit the store location where you purchased or contact our support team.
Provide the POS invoice number or digital receipt.
You can drop off the product at the store or request a warehouse pickup (subject to availability).
3. Refund Methods & Timelines
Prepaid Orders (Online or POS): Refund to the original payment method within 5–7 business days after we receive and inspect the returned item.
Cash on Delivery (COD): Refund via bank transfer or store credit within 7–10 business days.
Offline Cash Payments: Refund via bank transfer or store credit within 7–10 business days.
4. Damaged or Incorrect Items
If you receive a defective, damaged, or wrong item, notify us within 48 hours of delivery/purchase at [support email/phone]. Please share photos or present the item at the store for quick assistance.
5. Exchanges
Need a different size or color?
Visit the same store (if stock is available) or place a new order online and return the original for a refund.
Direct exchanges are subject to inventory availability.
6. Late or Missing Refunds
If you haven’t received your refund after the stated timeframe:
First, check your bank account or payment provider.
Then contact your bank/credit card company.
If you still need help, reach us at support@domain.com
Contact Us
📧 Email: support@domain.com
📞 Phone/WhatsApp: +91-9739470406
🏬 Visit any of our stores listed on [Store Locator Page URL]
🕒 Support Hours: Mon–Sat, 10 AM – 7 PM IST
